About

Our experienced team have been providing managed IT services to businesses all over the UK for over 20 years.

ABOUT THE AURA TECHNOLOGY TEAM

We are passionate about what we do and we believe our services will truly help your business succeed by providing IT solutions that meet your needs. We understand every business is different and always offer fully bespoke solutions to fit your requirements.

DELIVERING A TRUE PROACTIVE IT SERVICE

We are focused on delivering our service proactively, not reactively. This should be a refreshing change from our competition, with our experienced and friendly staff working hard behind the scenes to minimise disruption and system downtime.

CUSTOMER SATISFACTION

Delivering customer satisfaction is at the core of our company culture. We are real people that care about your needs and problems and will work with you to get them resolved. We believe in delivering an outstanding service that delivers high customer satisfaction and completely stands out from the crowd.

OUR SERVICE PROMISE

Our passion and promise is to look after you, your teams, your IT environment and your data 24/7, 365 days a year.

With personal response from our Service Desk team and dedicated account management staff, you have full escalation up to a Company Director, on-call around the clock, day and night.

By offering this commitment, we remain accountable to you at all times.

ACCREDITATIONS

We are proud to say that we hold the below ISO accreditations. Additionally we adhere to the strict disciplines of ITIL and PRINCE processes supporting regulated markets.

Connectivity for our customers is secure through our adherence to IGSoC standards and N3 connections, helping keep all data safe.

All our managed service customers are supported by our UK based 24×365 technical Service Desk, whose staff have qualifications which extend across ITIL, Comptia A+, Comptia N+, Microsoft accreditation, CCNA as a minimum.