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Introducing Aura Technology's team of people

Our Team

Employee Spotlight

We have over a hundred staff worldwide. Meet some of the team.

“Carrying 15+ years of experience in the IT industry managing NOC operations, holding Microsoft & VMware certifications”.

Bhimrao Paratnali

NOC Operations Director

“I work closely with the commercial director, AM team, and procurement. My responsibilities include managing contracts, billing/finance, training, process improvements, and overseeing accreditations and service management. I enjoy working with multiple teams daily, as it keeps me engaged. I’m also thankful for the work/life balance and flexibility that Aura provides.”

Charlie Elkins

Internal Sales Systems Administrator

“I handle escalated tickets from the Service Desk Level 1 team and work closely to resolve issues promptly. I enjoy the flexibility of my job and feel valued as part of a great team. I have worked with my current manager and Steve Stokes since I was 16 and consider my colleagues as friends.”

Sam Barker

Proactive Engineer

“I manage the Level 2 team and provide support, guidance, and knowledge across the Service Desk. I enjoy sharing my technical knowledge and helping my team to be the best they can be.

“Working for an MSP is an intense and fantastic experience, and there is never a quiet moment.”

Oliver Oxley

Service Desk Level 2 Lead

“With over 20 years of experience in IT and telecommunications, I have served as the managing director for IT-managed services companies for the last decade or more.”

Tim Walker

Managing Director

“I manage the Level 1 team of Service Desk Engineers and the Field Engineering team at Aura Technology. I’m the first point of contact for any escalations or interventions.

“I take pride in my career path at Aura Technology, starting as a Triage Analyst and working my way up to become an Operations Manager.”

Millie Carter

Operations Manager

“I am responsible for the day-to-day finance operations of Aura and providing management information. For most people, I’m the payroll guy!
“I joined Aura in 2021 and was immediately made to feel part of the team and it has been a great company to be part of. The management group have been supportive of implementing changes and new ideas are encouraged.”

Anthony D’Costa

Group Financial Controller

“I have over ten years of technical expertise in managing and ensuring the smooth and dependable functioning of the IT infrastructure for our customers. I am responsible for creating and executing protocols for detecting, responding to, and resolving incidents in order to reduce downtime and service interruptions.”

Ashok Paralkar

NOC Operations Director

“I have a wealth of IT expertise amassed over 15 years across multiple industries. A proven track record in leading IT Service Desk and Network Operation Centre Teams in leading MSPs.”

Steve Stokes

Operations Director

“As a Senior NOC (Network Operations Centre) Specialist, I have gained extensive experience overseeing the monitoring, maintenance, and troubleshooting of Aura’s IT infrastructure within an NOC environment.

“My role typically involves more advanced responsibilities than a regular NOC Specialist, which I relish.”

Anurag Paropate

Sr. NOC Specialist

“No two days are the same when working in marketing. It’s a busy and diverse job, and that’s why I enjoy it so much. Being able to shape a company’s brand and contribute to its success is part of the excitement and challenge. Collaborating with other departments, agencies, and even customers is fun and essential to help me stay in touch with what’s happening in the industry.”

Jodie Watt

Marketing Manager

“I find it exciting to resolve unknown customer IT issues and develop new IT skills to better support our end-users and collaborate with colleagues in all forms.

“I provide exceptional IT support to our customers’ end-users, making their day run smoother. Working with a great team of colleagues who support each other is a bonus.”

John King

Service Desk Level 2 Engineer

“As Group Finance Director with 15+ years of experience leading financial strategy and operations, I work with a talented team of finance professionals to provide strategic guidance to senior management and the board of directors. I drive continuous improvement and collaborate with other leaders to align financial objectives with the business strategy.”

James Reed

Group Finance Director

“my job entails managing the database which I enjoy. I love working with the team and sharing knowledge to learn new skills.”

Snehal Rokade

NOC Database Administrator

“I am an experienced non-executive director with a financial management background in the private sector. Although a finance professional, I have worked as a CEO and managed several business transactions such as MBIs, MBOs, acquisitions, mergers, disposals, restructurings, and business turnarounds.”

Andrew Walsh

Non Executive Director

“I maintain the accuracy of our internal toolsets and ensure that automation is in place to deploy software and keep customer endpoints healthy.

“I love collaborating with others to achieve goals and finding innovative solutions to challenges. The team spirit is what I love most about working at Aura.”

Marc Elkins

Head of Centralised Services

“With 20 years of experience providing first-class IT services to UK businesses, I possess a broad knowledge of business management systems, including IT Service product design, ITIL, sales process, and business process design.”

Pete Hughes

Technical Director

“As a Centralised Services Engineer at Aura Technology, I have the privilege of designing, implementing, and maintaining centralised IT services.

“My ultimate goal is to work with different teams collaboratively to enhance efficiency, reliability and security while inspiring others to do the same.”

Ganesh Wagh

Centralised Services Engineer

“I handle incidents and requests that come in through our phone line or virtual ticketing system. Aura has given me the tools to develop my skills beyond what I knew before.

“The friendly environment and supportive colleagues and managers make me look forward to going to work every day.”

George Phillips

Service Desk Level 1 Engineer

“As a Service Desk Level 1 Team Lead, I see the opportunity to inspire and guide my team of support technicians. My leadership skills are crucial in coordinating and overseeing the activities of my team, and in creating a collaborative and supportive work environment that fosters our growth and development.”

Nisha Ahuja

Service Desk Level 1 Team Lead

“As Head of Project Management, I assist in running a great team of people who deliver customer projects of all sizes and duration. We engage regularly with customers, vendors, and other groups across the business to help deliver these projects on time.
“Aura is a great place to work, as a company that consistently lives up to the values that they have committed to.”

Andy Jacobs

Head of Project Management

“For over 15 years, I have been working closely with UK businesses to develop and implement effective strategies that enhance their IT infrastructure and optimise end-user experience. My expertise lies in identifying key areas for improvement and implementing solutions that drive progress and success for Aura’s clients.”

Richard Flanders

Commercial Director

“Working in design and helping with Aura’s marketing enables me to enhance my creativity. I love working on the company branding and helping to create marketing tools. Everyone I work with are so encouraging which makes for a better work environment.”

Sneha Metkar

Graphic Designer

“In my role, I get to work closely with our customers every day. I love developing strong relationships with them and using technology to make their experience even better. As their go-to person, I’m always available to help troubleshoot any issues and make sure that everything runs smoothly. “It’s a rewarding job, and I enjoy every minute of it!”

Dave Graham

Account Manager

“I have over ten years of experience in IT and business change, overseeing dynamic organisational change with commercial values exceeding £100m. I have successfully implemented governance and quality policy frameworks, led programme boards, managed live projects and staff, and gained a robust understanding of strategic organisational needs.”

JP Norman

Project Management & Governance Director

“As an HR professional, I enjoy helping staff members grow their career through training and development programmes. I thrive in contributing to the long-term success of the company through workforce planning, succession planning and aligning HR strategies with business objectives.”

Shraddha Kanitkar

Human Resource Executive

“I lead operations in India, manage government compliance, and act as a bridge between India and UK operations for Aura Technology. My goal is to ensure timely service delivery and empower our global customer base.”

Rohit Pol

Operations Director – India

“I manage the Outsource Service Desk team based in Churches Fire Security (CFS) and work closely with their own IT Manager to oversee the day-to-day handling of their users, incidents and requests. CFS are a very dynamic customer to work for; they are growing aggressively so there is always an influx of new people and new issues to keep us sharp!”

Carl Ridgeway

Outsource Supervisor
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Aura Technology

Service Promise

Our passion and promise is to look after you, your teams, your IT environment and your data 24/7, 365 days a year.

With personal response from our Service Desk team and dedicated account management staff, you have full escalation up to a Company Director, on-call around the clock, day and night.

By offering this commitment, we remain accountable to you at all times.

Experience Our Service