Our fully managed IT support covers all users with a 24/7, 365 service that includes both on-site and remote desktop, server, and applications support for a fixed price, per user, per month.
Our managed IT service includes a comprehensive suite of security products to enhance your overall cybersecurity.
Working with your in-house IT team, we can provide first-line support for your techs or act as an escalation point for your team, monitor your network or collaborate on projects, increase skill sets and help with department workload, enabling your organisation to thrive without compromise. By offering this service, we can provide our expert staff knowledge to enhance your IT infrastructure while still empowering your in-house IT team.
Our IT Outsource managed service provides our customers with experienced, dedicated specialised IT professionals providing round-the-clock IT support. Our outsourcing offering removes the headache of managing an in-house IT team, allowing you to focus on your business.
As your organisation grows, your IT needs will evolve. Outsourcing allows you to scale up or down based on your requirements, keeping up with the latest technology advancements and expertise.
All for a predictable monthly spend, Aura provides access to cost-effective solutions tailored to your business’s needs.
We believe in partnering with our customers and working together strategically and operationally to improve their overall IT experience.
Customer success is key to us and it is what drives us to ensure your IT systems deliver what they should.
Our collaborative approach means we work with you to review all options.
Our team will consult with key stakeholders, business owners, and third-party vendors to ensure that any IT solution you invest in always covers the needs of your organisation now and in the future.
The Managed Service is based on the following key principles;
We provide strategic vision through a combination of current best practices, technological advances and considering business needs.
We use industry-leading technologies and services to enhance security, resilience, agility and compliance.
We ensure that you get the best possible return on your technology investments, and proactively monitor your systems to ensure they are running at optimal performance.
We deliver a customer experience to all staff that is second to none. Our teams are proactive, responsive, helpful, strategic thinkers – and value for money.
We provide end-users with IT systems that enable flexible and remote working which is seamless and easy to use, wherever the end user is working.
Our expertise enables us to provide you with thorough support for your IT infrastructure, with extensive knowledge of both Microsoft and Apple services. We also offer first rate support for networking, server, and desktop infrastructure.
Our strong partnerships with N-able, Kandji and LogicMonitor allows us to remotely monitor and manage your IT seamlessly. Trust us to provide you with complete IT support.
